Why Remote Support?

Remote support is convenient, but what are the advantages of such web collaboration over simple email or phone support?

Firstly as business software, a company can use remote support to see everything a customer is seeing to eliminate user error as a cause of the problem. If a customer is making a mistake, support staff will not only be able to correct the mistake, but teach customers for the future. Second, any changes are instant and immediate, as if a remote support team member is sitting right next to the customer. Finally, remote pc access lets the technical team see the customers’ issues through their eyes, letting the company know which aspects of their product are problematic for the user and hence giving valuable feedback and suggestions for product improvement.

Any product will always have issues, no matter how minor. Remote support eliminates the guesswork for support staff, allowing employees to view and solve customer problems without the barriers of phone and email. A solution for customers and companies alike, remote support makes everyone’s lives more convenient and efficient.

What is Remote Desktop?

The term Remote Desktop refers to a situation when people have secure remote access to a distant remote computer via desktop sharing software. By leveraging remote desktop software, which exists for PC and Mac as well as many operating systems, the user is provided with a user-friendly graphical interface for remotely accessing all of the remote computer’s applications, files, and network resources (such as printers and cameras). These resources become available to the user as if they were directly in front of the remote workstation.

How does it work?

The remote desktop software works by mimicking the display of remote computer, the host, on the display of the connecting computer, the client. It does this by copying the host’s display and redrawing it on the client’s display. Keyboard and mouse gestures from the client are transmitted to the host, where the machine interprets them as if they had been inputted locally. Because the service only needs to send small amounts of information (keyboard, mouse, and display) over the network and often takes advantage of compression technologies, it therefore works well in low-bandwidth scenarios.

What it has to offer?

Once connected to a remote machine through a remote desktop connection, you have access to all of its applications and data. Common features included with remote desktop software are file transfer, audio conferencing, remote PC control, and application sharing. File sharing means that the host’s file system is available to the client with a quick transfer process, with of course the consent of both the host and client. Audio conferencing allows both the client and host to speak to one another while sharing screens. PC remote control is a vital feature for remote desktop solutions, as it enables the users to administer online computer support. Application sharing is the ability of the host to share any application or window from their own computer and show it the client.

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